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  • Welcome to Infinity - AI Powered Data Analytics tool.
  • Interactive Quick Start Guide
  • Comprehensive User Guide
    • 1. Connecting Your Data
      • Uploading Files as a Datasource
      • Connecting to Databases and Cloud Data Sources
      • AI-Powered Data Definition Wizard
      • Managing Data Sources
      • Supported Data Connectors
    • 2. Charts
      • Creating Charts
        • AI Chart Builder
        • Drag-Drop Builder
        • Data Explorer
      • Chart Customization
        • Chart Configuration Basics
        • Intent and Its Role in Chart Generation
        • Modifying Selected Data Sources and Tables
        • Understanding and Editing the SQL Query
        • Changing the Chart Type
        • Modifying Data Components
        • Using Pivoting for Multi-Dimensional Analysis
        • Applying Filters
        • Customizing Chart with Advanced Editor Panel
          • Styles
            • Chart Background
            • Titles
            • Legend
            • Grid
            • X-Axis
            • Y-Axis
            • Secondary Y-Axis
            • Series
          • Sharing
          • Prompts
          • JS (Code Mode)
        • Using AI Chatbot for Quick Modifications
      • Featured Chart Examples
        • Line/Bar/Column/Scatter Chart
        • Combo Chart
        • Stacked Area/Bar/Column Chart
        • 100% Stacked Column/Bar/Area Chart
        • Pie Chart
        • Metric Chart
        • Bubble Chart
        • Geo Chart
        • Geo with Makers Chart
        • Sankey Chart
        • Histogram Chart
        • Annotation Chart (ToDo)
        • Table Chart
        • Tree Map Chart
        • Timeline Chart (todo)
        • Gauge Chart (todo)
        • Custom Charts
      • Managing Charts
      • Accessing Charts
      • Chart Actions
    • 3. Storyboards
      • Creating Storyboards
      • Storyboard Customization
      • Managing Storyboards
      • Accessing Storyboards
      • Storyboard Actions
    • 4. Feed Page
    • 5. Curated Page
    • 6. Beacons: Working with Unstructured Data
      • Beacon : Basics
      • Creating Beacons
      • Accessing Beacon Data
      • Managing Beacon
    • 7. User and Access Management
      • Inviting Colleagues
      • Approving Join Requests
      • Roles
      • Orgs
      • Distribution Lists
      • Layouts
    • 8. Site Customization
    • 9. Subscriptions
      • Scheduled Emails
      • Event Based Notifications (Alerts)
      • Managing Alerts and Scheduled Emails
    • 10. Profile and settings
    • 11. Making the Most of Infinity's AI-Powered Features
    • 12. Advanced Topics
      • Chart Variables
      • Custom Computes for Event Based Subscriptions
      • Drill-down or Reference Charts
      • Custom XLS Template
      • Custom PPT Template
      • Editing the Chart JavaScript
    • 13. Getting Additional Help
      • Video Resources
      • Best Practices
      • FAQs
        • Error while creating chart
        • User not able to access Charts
        • Unable to Create a DataSource
        • Hard Reset/Reloading the browser
      • Contact Support
  • Topics to address
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On this page
  • Accessing the Subscription Admin Panel
  • 1. Users Tab
  • Event-Based Tab (Alerts Management)
  • Scheduled Delivery Tab
  • Key Takeaways for Subscription Admins
  1. Comprehensive User Guide
  2. 9. Subscriptions

Managing Alerts and Scheduled Emails

PreviousEvent Based Notifications (Alerts)Next10. Profile and settings

Last updated 2 months ago

Infinity provides subscription admins with full control over user subscriptions, event-based alerts, and scheduled deliveries. This ensures seamless monitoring, governance, and modification of automated notifications across the organization.

Accessing the Subscription Admin Panel

To manage subscriptions:

  1. Navigate to Settings → Subscription Admin.

  2. You will see three tabs:

    • Users

    • Event-Based (Alerts)

    • Scheduled Delivery

1. Users Tab

The Users Tab displays a list of all users along with:

  • Full Name

  • Role (Owner, Admin, Viewer, etc.)

  • Number of Active Subscriptions

Managing User Subscriptions

  1. Click on a User’s Name to open their detailed subscription view.

  2. Here, you can:

    • View all active subscriptions associated with the user.

    • Modify, pause, unsubscribe, or edit any of their subscriptions.

    • Add the user to new subscriptions by clicking the "Add Subscription" button (top-right).

Event-Based Tab (Alerts Management)

The Event-Based Tab lists all active alerts within the organization. Each alert includes:

  • Alert Name

  • Chart Name

  • Condition (e.g., “Sales drop by 10%”)

  • Number of Subscribers

Managing Event-Based Alerts

  1. Click on an alert name to view its details.

  2. From here, you can:

    • Add or remove subscribers.

    • Modify the alert condition (e.g., change threshold values).

    • Pause or resume an alert.

    • Unsubscribe users or cancel the alert entirely.

This ensures that alerts are efficiently managed, reducing notification fatigue while keeping teams informed.

Scheduled Delivery Tab

The Scheduled Delivery Tab provides an overview of all scheduled email reports across the organization. Each entry displays:

  • Entity (Chart or Storyboard Name)

  • Delivery Frequency (Daily, Weekly, Monthly)

  • Variables Included

  • Number of Subscribers

Managing Scheduled Deliveries

  1. Click on a scheduled subscription to view details.

  2. From here, you can:

    • Modify the delivery schedule (change frequency, time, recipients).

    • Pause, resume, or cancel scheduled reports.

    • Add or remove users from a scheduled email.

Admins can ensure scheduled reports align with business needs while avoiding redundant or unnecessary subscriptions.


Key Takeaways for Subscription Admins

  • Full Visibility: Admins can view, edit, or manage all user subscriptions.

  • Centralized Alert & Email Management: Modify conditions, pause notifications, or unsubscribe users.

  • User Control: Assign users to new subscriptions or remove them as needed.

  • Premium Feature: Subscription administration is available for select plans. Ensure your Infinity plan includes admin access for subscription management.

With the Subscription Admin Panel, Infinity ensures that data notifications are efficiently managed, keeping teams informed while avoiding unnecessary alerts and reports. 🚀