Event Based Notifications (Alerts)
Last updated
Last updated
Infinity’s Event-Based Notifications aka Alerts provide a powerful way to stay informed about critical data changes in real-time. Unlike scheduled emails, which deliver reports at fixed intervals, alerts trigger instantly when defined conditions are met—allowing you to take action when it matters most.
Alerts can only be created for Charts (not available at the Storyboard level). There are two ways to set up an alert:
Click on the Chart Name to navigate to the Chart Details Page.
Click on the three-dot menu (⋮) in the top-right corner.
Select Subscribe → Event Notification.
Define your trigger condition:
Set up simple conditions like: “Notify me when sales drop by 10% week-over-week”
Build complex conditions using functions and computes.
Click Subscribe to confirm.
Open the chatbot.
Type a command such as: "Alert me if website traffic drops by 5% this week"
The chatbot will display the confirmation.
Infinity allows users to create sophisticated alert logic by combining multiple conditions. Using logical operators like UNION and INTERSECT, users can define alerts that trigger based on complex logic. For instance :
Condition A UNION Condition B → The alert triggers if either condition A or condition B is met.
Condition A INTERSECT Condition B → The alert triggers only if both conditions A and B are met at the same time.
For more advanced conditions, user-defined computes allow for highly customized data monitoring. Computes are analytical programs that dynamically evaluate trigger conditions, making Infinity’s alert system one of the most powerful in the market.
While both Alerts and Scheduled Emails keep users informed, they serve different purposes:
🔹 Scheduled Emails are time-based and send periodic reports on a fixed schedule (daily, weekly, monthly), regardless of whether data has changed. 🔹 Alerts are event-driven, meaning they only trigger when a specific condition is met in the data.
Example Use Case:
A scheduled email might send a weekly sales report every Monday morning.
An alert might notify you immediately if sales drop by more than 10% from the previous week.
Alerts provide real-time monitoring and proactive notifications, making them ideal for tracking sudden changes, anomalies, or critical thresholds in data.
Once an alert is triggered, you will receive a notification through multiple channels:
✅ Slack (if integrated) ✅ Email (sent directly to your inbox) ✅ In-App Notifications (via the bell icon 🔔 in the top-right corner)
With this set-and-forget approach, Infinity ensures you’re instantly informed about crucial changes—without manually checking reports.
Users can manage their alerts through the Subscriptions Page:
Click the Subscriptions Icon in the left-hand menu.
Select Event Notifications to see all active alerts.
Take action using the available controls:
Click the "Info" icon to view alert details.
Use the three-dot menu (⋮) to:
Pause an alert temporarily.
Modify conditions as needed.
Unsubscribe to stop receiving notifications.
Check the status of the alert (active, paused, triggered, etc.).
Admins and users with Manage Subscriptions permissions can view, edit, pause, or delete alerts for all users in the organization. This enables centralized alert management, ensuring teams stay informed while preventing redundant or unnecessary notifications.
Admins can assign alerts to users or teams.
They can modify conditions or update recipients as needed.
They can review all active alerts for compliance and efficiency.
🚀 Alerts are a premium feature available only on select plans. Check your Infinity subscription to ensure access to real-time, event-driven notifications.
By using Alerts, Infinity ensures users are always aware of critical data changes—proactively and in real-time. 🚀
