# Hard Reset/Reloading the browser

When working with **Infinity**, sometimes you may encounter issues caused by cached frontend code after a new deployment. Browsers often store parts of the website (HTML, CSS, JavaScript, images) to speed up loading times. However, after we release new updates, your browser might still be using old files, causing the app to behave unexpectedly or not reflect the latest changes.

Usually, Infinity will automatically detect this and show you a pop-up asking you to reload the page. However, if you don't see the pop-up, we highly recommend performing a manual **Empty Cache and Hard Reload** to make sure you're running the latest version of Infinity.

***

### Why is Empty Cache and Hard Reload Important?

* Prevents old code from interfering with new features.
* Fixes layout or UI glitches caused by outdated CSS.
* Avoids errors caused by version mismatches between frontend and backend.
* Ensures you are using the most stable and updated version of the platform.

***

### How to Perform Empty Cache and Hard Reload

#### ✅ Google Chrome (Windows / Mac)

1. Open Infinity in your browser.
2. Right-click anywhere on the page and select **Inspect** to open the Developer Tools.
3. Right-click the Reload button (top left near the address bar).
4. Select **Empty Cache and Hard Reload** from the dropdown.

***

#### ✅ Microsoft Edge (Windows / Mac)

1. Open Infinity in Edge.
2. Press `F12` or `Ctrl + Shift + I` (Windows) / `Cmd + Option + I` (Mac) to open Developer Tools.
3. Right-click the Reload button.
4. Click **Empty Cache and Hard Reload**.

***

#### ✅ Safari (Mac)

1. Go to **Safari > Settings > Advanced**.
2. Enable **Show Develop menu in menu bar**.
3. Open Infinity.
4. Click **Develop** in the top menu.
5. Choose **Empty Caches**.
6. Then, reload the page using `Cmd + R`.

***

#### ✅ Firefox (Windows / Mac)

1. Open Infinity.
2. Press `Ctrl + Shift + R` (Windows) / `Cmd + Shift + R` (Mac) to perform a **Hard Reload**.
3. To clear the cache manually:
   * Go to **Settings** > **Privacy & Security**.
   * Scroll down to **Cookies and Site Data**.
   * Click **Clear Data**.
   * Check **Cached Web Content** and click **Clear**.
4. Reload the page.

***

> ℹ️ **Tip:** We always recommend doing an Empty Cache and Hard Reload whenever you experience layout issues or unexpected behavior after a new release.

***


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.getinfinity.app/user-guide/comprehensive-user-guide/13.-getting-additional-help/faqs/hard-reset-reloading-the-browser.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.